Our customers’ loyalty is a testament to the value of our service
The majority of our customers – more than 80 per cent – have employed us on repeat business for over a decade. Much of our remaining business comes through word of mouth.
The best compliment our customers can give us is when they ask us to do another job for them, or recommend us to others. We always try to find a way to meet expectations.
Our customers’ loyalty is a testament to the value of our service and our commitment to reliability. We are familiar with the concerns people have about the work done by some tradesmen – that they charge more than what is fair, they won’t turn up when they will say, they don’t finish the job.
We don’t do any of those things and that’s what our reputation is built on. We don’t make false promises. Our customers have peace of mind because they know the work will be done and that we will turn up when we say we will.
It is our policy to put our clients at ease by making sure they are happy with every aspect of the job throughout the process.
It’s very important to us that the company is trusted in terms of price and in how we carry out the job, as well as the finished product and level of service.
Customers are often surprised that the cost of our custom-built work is not significantly more than they would spend buying IKEA-type products and having them delivered.